City of Livermore Online BillPay Terms of Service Agreement
IT IS IMPORTANT THAT YOU READ THIS.
By accessing or using the City of Livermore Online BillPay website, you agree to be bound by all of the terms and conditions of this Agreement. We may modify this Agreement at any time, and you agree that such modifications will be effective immediately upon posting of the modified Agreement. You agree that by using our website after any such modifications, you will be deemed to have reviewed, agreed to and accepted the modified Agreement.
Online BillPay Service is provided to you to facilitate access to view and pay your City of Livermore water and sewer accounts online. The Online BillPay Service sends information about your account directly to your email address and allows you to pay online. This email will include a digital copy of your bill. InfoSend, a third party vendor that specializes in bill processing and presentment, hosts the service.
The City of Livermore will make every reasonable effort to ensure full performance of the Online BillPay Service and, on a timely basis work with you to resolve disputes that may arise. We do not assume responsibility for malfunctions in public communications facilities not under our control that may affect the accuracy or timeliness of email messages you receive.
Any information sent by us to you via email is believed to be reliable. However, this information can only be provided on a best-efforts basis for your convenience and is not guaranteed. We will not be liable for any deficiencies in the accuracy, completeness, availability or timeliness of such information or for any decision made using this information.
In addition, please take note of the following guidelines, which will assist you in detecting certain types of Internet and e-mail fraud (i.e. "phishing").
No Warranty
The City of Livermore does not make any warranties concerning the Online Bill Pay service, and makes no warranty of merchant ability or fitness for any particular purpose, either expressed or implied, other than those expressly set forth in this agreement. City, its officers, employees, agents, and sureties, and each of them shall not be responsible or liable for any injury, damage, or loss of property incurred as a result of the use of this site or the services offered thereon. By agreeing to these terms and conditions, the user also agrees to defend, indemnify and hold City, its officers, employees, agents, and sureties harmless from and against any and all loss, liability, damage, including but not limited to reasonable attorney, consultant and expert fees and/or court costs, directly or indirectly arising out of or in connection with the use of this site and the services offered thereon, except for the gross negligence and willful misconduct of City, its elected officials, officers, directors, employees, agents and designated volunteers You expressly agree that your use of this site is at your sole risk.
Privacy of Information
The City of Livermore is committed to protecting your privacy. You acknowledge that we and our vendor may receive certain private and confidential information in connection with your use of Online BillPay. We may utilize your name, mailing address and changes thereto. We will not rent, sell or otherwise make available to any third party for any reason any of your private and confidential information that personally identified you, your Credit Card or payments you make through the Online BillPay, other than to provide Online BillPay or comply with applicable laws or regulations, including government agency or court orders, unless you otherwise expressly agree.
You agree that you will not intentionally provide false information when accessing or using the Online BillPay services. You also agree that you will not falsify, forge, or otherwise tamper with any information in the emails you receive as part of the Online BillPay service.
The Online BillPay website has security measures in place to protect against the loss, misuse, or alteration of the information you provide. Our Online Payment server software conforms to industry standards utilizing Secure Sockets Layer (SSL) technology, which is among the best software available for securing commerce transactions.
Credit Card
To use Online BillPay, you must designate an eligible deposit or other asset account accessible by a credit card or debit card ("Credit Card") at a bank or other eligible financial institution (your "Financial Institution") from which payments will be made using Online BillPay. You agree that, by scheduling automatic payments or a single payment, you authorize the City of Livermore to initiate debit entries to your Credit Card in such amount(s), and to initiate any debit or credit entries to your Credit Card necessary to correct any error in a payment. You also must authorize your Financial Institution to debit or credit your Credit Card in the amount of such payments or corrections. You represent that you have all necessary right, power, and authority to authorize each such payment, and that you will take such steps as your Financial Institution requires to make such authorization. This authorization shall remain in full force and effect until the we have received notice from you of your termination of such authorization in such time and in such manner as to afford the City of Livermore and your Financial Institution reasonable opportunity to act on it.
Payment Amount Limitations
The amount of funds you may use is limited by the amount of available funds you have on your Credit Card, including any available overdraft protection you may have with your Financial Institution. You agree to maintain sufficient funds on your Credit Card to satisfy your bill payments and that the City of Livermore will have no obligation to complete a transaction if sufficient funds are not available. Your access to your Credit Card also may be limited by your agreement(s) with your Financial Institution governing the Credit Card and by applicable law and regulations.
Payment Processing
Online BillPay is designed to be available seven days a week, 24 hours a day. However, we will update account balances and activity information daily, Monday through Friday, excluding holidays. In addition, we will not be liable for any inability to access Online BillPay, or for any failure to update any information, for whatever reason. Payments received before 5:00 PM Monday through Friday, will be credited your account the next business day. Payments made after 5:00 PM, Monday through Friday, or on weekends and holidays, will be credited to your account in 2 business days. You are solely responsible for making payments prior to the due date, and you are solely responsible for any late fees charged or action taken by the City of Livermore for payments not timely made. Late fees for payments made using Online BillPay are the same as the late fees charged for mailed payments.
Fees
Effective July 1, 2023, all credit and debit card payments will include a pass-through charge. This fee will go to the credit card company, not to the City. This pass-through fee for credit and debit card payments is expected to be approximately 3% of the payment amount. This fee will not be incurred for other payment options such as electronic fund transfer (ACH), check, or cash. Your Financial Institution may charge you fees related to your Credit Card, including transaction fees or fees for attempting transfers without sufficient funds. If a transaction is not honored by your bank a fee may be charged to your account.
Unauthorized Transfers
If you believe that someone has improperly accessed your Credit Card through Online BillPay without your permission, contact the City of Livermore immediately. You should also immediately contact your Financial Institution. Please be aware that you are solely responsible for any unauthorized transfers, although your Financial Institution may provide some form of fraud protection.
Termination of Online BillPay
You may choose to cancel Online BillPay at any time with no fee. If you wish to discontinue Online BillPay, or discontinue automatic payments while still using Online BillPay to pay individual bills, you may cancel by sending a cancellation notice to the address shown below under "Notices." Your termination will be effective no more than two (2) business days after we receive your request.
The City of Livermore may suspend or terminate your access to Online BillPay at any time, without notice and for any reason. We will attempt to provide you with prior notice of suspension or termination by posting on our website or otherwise sending notice of termination. However, the City of Livermore will not be liable for any failure to do so. Neither termination nor discontinuation of Online BillPay shall affect your liability for transactions initiated through Online BillPay using your password.
Notices to the City of Livermore
Please submit all correspondence via the Customer Service link of Online BillPay. You may also contact us at the following address or phone number:
City of Livermore Utility Billing Department 1052 S Livermore Avenue, Livermore CA 94550 925-960-4320
Amendments
The terms of the Agreement may be modified or amended by the City of Livermore from time to time. In such event, we will provide notice to you in accordance with applicable law, which may be accomplished by posting such change on our BillPay website. Any use of Online BillPay after we provide you with a notice of change will constitute your agreement to such change(s).
Assignment
You may not assign this Agreement to any other party.
Governing Law/Venue/Tort Claims Act
This Agreement shall be governed by the law of the California without regard to its conflicts of laws provisions and any action or lawsuit related to this Agreement will be adjudicated in a court of competent jurisdiction in Alameda County. Prior to filing any action or lawsuit related in any way to this Agreement, you must comply with the provisions of the Tort Claims Act (Government Code Section 900 et seq.).
Use of Electronic Communication
By accepting below or otherwise using Online BillPay, you also agree that any and all disclosures and communications regarding Online BillPay between you and the City of Livermore, including this Agreement, may be made electronically, including by the City of Livermore posting to its website in accordance with applicable law. Any electronic disclosure or communication the City of Livermore makes will be considered made when transmitted by the City of Livermore.
Refund Policy
Payments made in excess of the total bill amount will show as a credit on the customer's next bill. Questions concerning refunds of erroneous payments may be addressed in writing to the City of Livermore, Attn: Utility Billing, 1052 S Livermore Avenue, Livermore, CA 94550. If the refund is approved, a check made payable to the name on your account will be issued and mailed to you. The refund process may take up to 14 days.
Our Credit Card Data Responsibility
We are responsible for the merchant cardholder data that our system stores or transmits on behalf of the customer, and will maintain compliance with all applicable PCI DSS requirements. Customers are requested to notify us in the event that they experience issues that may affect the security, availability or privacy of the services they are utilizing.